Online Customer Begs Jumia To Refund His Money

Category: Business News




On the 2nd of December 2013, I ordered for one piece of Samsung Active Tab 3 from Jumia.com.ng. I immediately got a confirmation mail both from Jumia.com.mg and from GlobalPay that the transaction was successful. It was then time to wait and according to their delivery terms and conditions, I was to get my product in 2 - 8 days. Delivery was meant to be in Enugu.


I did not hear from Jumia.com.ng after the order number was verified. I started getting worried that no one had contacted me and on the 5th of December 2013, I decided to call Jumia.com.ng on 01-46 04 400. To the biggest surprise of my life, my order had been cancelled the previous day being 4th December 2013. No notification was given and it was at this point that I began to question their credibility. I was told on the 5th when I made my first call that I would get my money in 2-3 business days and up till this moment being 10th of December 2013, I have not received anything from them. I have called Jumia.com.ng over 5 times and even on one occasion, the support representative kept me on hold without getting back.

I humbly ask Jumia.com.ng to refund my money. One of the representative whom I spoke with today being the 10th of December 2013 told me that my money has been sent since 4th December 2013 whereas other representatives especially Fred, that I have spoken to before now told me to be patient till my money is refunded to my account. I have been to my bank and I can confirm that I have not received any money. I have also not received any alert to that effect.

Jumia.com.ng, please refund my money. I do not wish to escalate this beyond our dear forum. I am begging you. I do not regard you as a scam organization and in that vain, live up to your reputation by refunding my money.

1 comment:

  1. "Concerning experience with Jumia.com.ng! It's crucial for online retailers to uphold transparency and customer satisfaction. This incident highlights the importance of clear communication and timely refunds for orders. Hopefully, Jumia resolves this matter swiftly to maintain trust with customers. #CustomerService #OnlineShopping Explore more on Jiji.ng"

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