How Mr. Biggs Sales Attendant Stole Customer’s Phone

Category: Lagos News

A Sales attendant with Mr. Biggs, Shipeolu, Palmgroove branch, in Lagos, one Mabel, has allegedly stolen a customer’s phone while selling snacks to the customer. 

According to the customer Olabanjo Tosin, whose phone was stolen by the attendant, he had gone to the Mr. Biggs branch at Shipeolu to purchase some snacks when he forgot his phone on the customer service slab after making the purchase. 

Tosin had gone some distance before realizing he had forgotten his phone, but he could not make a turn back at that time due to traffic. He later went back to the eatery 2 hours after he made the purchase. By the time he got back to Mr. Biggs, the phone was no longer found, and the attendant Mabel said she didn’t notice when the phone disappeared. 

Mabel was the only sales attendant at the eatery when Tosin went to buy the snacks, but when he returned to the facility there were three attendants present. According to him, he approached Mabel and asked for the phone he forgot on the slab. 

He said, the sales attendant responded and asked, “Ah! That white phone? Eyah, I didn’t see it o. if I saw it I would have kept it for you!

“I asked if they have a CCTV Camera. They said no” 

He said he was convinced that Mabel had taken the phone and so requested to see the manager to make a formal complaint, but since the manager wasn’t around, he was attended to by an HR staff, one Yewande 

Yewande promised to investigate the matter and revert to the customer. She gave him her phone number in order to contact her later on.  

But Yewande failed to contact the customer, she neither answered her calls nor reply his text messages. He said when she eventually picked her call, she said, they had searched the suspected Sales attendant but did not find the phone on her.

The customer's complaint to Mr. Bigg's and UAC officials yielded no results.

See pictures:

“I went there with a police the next day being Sunday and this HR Yewande was bragging that they will get Lawyers from UAC to defend the suspect” he said.

The case was later charged to court, as the customer was bothered about the content of the phone than the phone itself. He said, prosecutor however, confided in him that there were no evidences to nail the suspect, so the chances of retrieving the phone were slim.

Though the complaint was also directed to UAC, but according to Tosin, “The UAC and Mr. Biggs people are showing no concern at all. They’ve only sent me mail once saying they are investigating the matter and that’s it.” 

“I don’t think it should take up to two weeks to sincerely investigate this matter. I think they don’t care about my loss” He lamented.

“This is a terrible customer service. It takes more than a change of logo to build a successful brand” Olabanjo lamented.

Our correspondent spoke to a Customer Service expert, Tolu Ogundipe, on the matter. She analyzed the situation. According to her, the customer’s complaint might be genuine, but doesn’t mean the sales attendant necessarily stole the phone; it could have been another walk-in customer who took the phone, unknowing to the attendant. 

She sighted some situations in the banking hall when sometimes customers forget their phones on customer service slab and a dishonest customer picks the phone without reverting to the bank officials, she said, it was in only a few cases where such phones are returned to the bank officials who in turn gets in touch with the owner.

A good CCTV would have saved the situation and possible embarrassment on Mr. Biggs, the sales attendant and other staff of the branch.

Customer Service is defined as “service provided to customers before, during and after purchasing and using goods and services.”

“Good customer service provides an experience that meets customer’s expectations. It produces satisfied customers”

“Bad customer service can generate complaints. It can result in lost sales, because customers might take their business to a competitor”.

See Olabanjo Tosin's Mails:

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