Three Ways To Minimize Shipping Delays

While the COVID-19 pandemic is behind us, there are still troubles with the supply chain. There is far more demand than staff to transport the goods. This can lead to delays, unhappy customers, and a negative snowball effect on your business. While it’s difficult to prevent shipping delays, there are ways to minimize the harmful impact unsatisfied customers can have on your business.

Here are the three best ways to minimize shipping delays to ensure your customers are happy.

Communicate With Your Customers

Having transparency with all moving parts in your business communication is key. If you communicate with your customers and provide them with tracking and updates, they will be more understanding about delays and problems that may occur. However, if you keep your customers in the dark, it can cause negative impacts.

Keeping in contact with your carrier or logistics service to get updates on your shipment will help you convey the message to your customers. Keep in mind that your customers are paying for your product as well as for customer service. If you don’t have a reliable carrier service, that can impact your customer service.

Work With a Trusted 3PL Company

The best way to minimize delays is by working with a trusted logistics company. This way, you can ensure that your shipment makes it to its destination on time. Make the most out of your relationship with your 3PL partner by having transparent communication, asking for advice, and having realistic expectations for your team. This way, if a problem arises, it can be quickly handled.

Guarantee Compensation for Delays

If a delay were to happen, you can compensate your customers with free shipping or a discount on their next purchase or service. You will get more leeway if customers are getting something for the inconvenience. Keep the communication transparent by telling your customers what’s going on, and they will be more understanding. However, if you stay quiet and allow the emails to pile up, you could lose customers.